Social impact growth: text alternative

The diagram

The diagram displays a four phased approach to social impact growth and measurement.

The four phases are, in order, initiation, discovery, production and evaluation. Under each of these four phases are outcomes, activities and outputs. For example in column one we can see the heading which is ‘Initiation’ and underneath it we can see the outcomes of initiation, the activities of initiation and the outputs of initiation. We have broken down each phase below.

Initiation

Outcomes

Stakeholder buy in at all levels across the project team
Understanding of what data is currently collected and any gaps
High level goals defined and understood

Activities

Full team kick off session
Exploration with data lead on project

Outputs

Documented data sources and systems

Discovery

Outcomes

Understanding of user problems and pain points
Understanding of intended and unintended consequences of innovation
Understanding our starting point and baseline data

Activities

Gather quantitative baseline data
Review qualitative user research
Select most appropriate measurement scale
Run ‘ Consequence scanning’ workshop
Define our impact hypotheses (for user and organisation)

Outputs

Impact hypothesis section in discovery report
Data log

Production

Outcomes

Understand how the digital solution can facilitate data capture
Method of measuring impact on an ongoing basis

Activities

Create impact measurement model
Provide guidelines for using model on ongoing basis
Revisit and refine hypotheses

Outputs

Impact measurement model

Evaluation

Outcomes

After 3/6/21 months we’ll know…

How solution is performing against our hypotheses
Any unintended consequences realised
Improvements to make to the solution based on usage and feedback

Activities

Conduct user interviews
Analyse performance against hypotheses
Produce evaluation report
Update the backlog and roadmap
Deliver feedback and ‘Where next?’ session

Outputs

Evaluation report
Updated roadmap
Updated requirements