Stay secure and continue to grow

Website support & maintenance

Our support service helps your website to remain safe, secure and impactful.

birds eye view of laptops and phones on a desk

Outcomes

There’s alway so much focus on what happens before a website or app launch, but the most important part comes after.

As your partner, our goal is to marry our expertise in pro-social web development with the responsiveness and reliability of a specialist website support and maintenance service. Choosing us as your support partners includes: 

  • A single point of contact for all aspects of your relationship with our team. Karys, our amazing support manager, has extensive experience in supporting charities with digital social innovation and website development.
  • The flexibility to pick and choose the level of support that you require by offering two tiers of support. These range from business-critical issues always being taken care of, to support that pulls on the expertise of the whole of Reason Digital. There’s further information on our website support tiers in ‘The approach’ section below.

Pricing

Dependent on the tier you choose, support ranges from £3,750 per year to £85 per hour for as many hours as you like.

We always receive a fast and friendly response from Karys and the team. We are kept up to date on when work will be scheduled and completed. Really satisfied.

Helen Jenkins, St Ann's Hospice

The approach

Depending on your requirements and ambitions, we have two potential support packages to offer our charity partners.

Assurance support

Our assurance support covers your sites for maintenance and security for a fixed annual cost. Typically this costs £3,750/yr per site.

Ongoing support

Assurance Support will ensure the sites remain functional and effective. However, we know you’ll likely identify new features, functionality or changes you’d like to make over the course of the year, so for these requests we’re recommending Ongoing Support Hours. You can raise these as Support tickets to be added and prioritised accordingly.

We are always happy to advise on planned new features and will speak up when we believe there is a more effective or innovative solution based on your needs and priorities.

We’d also be able to utilise your support budget as required with any member of our full-service agency. This means that for everything from strategy, to design to development, we’ve got you covered. It’s like having a team member who is an expert in everything digital!

Our experience

We believe in an internet that helps people be all they can be, not buy all they can buy.

A better web happens when non-profit organisations are using their digital products to serve their beneficiaries, rather than spending time and effort fixing and securing them.

Since 2016 we’ve run a dedicated support service that’s designed to do just that. We ensure our clients’ products are automatically kept updated and secure, so that they can spend their time having an impact and improving lives.

The numbers

3.5 minutes response time to tickets

91% customer satisfaction

1.66 hours to resolve highest priority tickets

Karys smiling at the camera

Meet Karys

Support manager

Karys has over seven years of experience in website development and digital marketing, and an extensive background supporting not-for-profits with digital social innovation. Karys now works closely with charities of all shapes and sizes to help them maintain and improve their websites and systems, and loves the variety of requests that come her way. Outside of work Karys loves music and is a talented guitarist, bassist, and drummer!

Interested in support?

We'd love to hear a little more about what you've got in mind. Simply fill out the form below and our team will be in touch very soon.
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