Design & User Experience

Create digital experiences that connect with the people you serve

What we offer

We design websites, apps, and services alongside your users, ensuring every interaction moves them towards the support or action they need. From intuitive journeys to compelling brand experiences, we create digital products that feel effortless to use.

Brand application We create distinctive, authentic brand systems that reflect your values and connect emotionally with audiences. From logos to full digital identities, you’ll get flexible designs that build trust and stand out.

User experience We design intuitive, accessible experiences that remove barriers and guide users naturally. From websites to apps, you’ll get inclusive interfaces built on research and usability testing to boost engagement and impact.

Digital service design We design seamless, end-to-end digital services that remove barriers and deliver value. Through user journey mapping and co-creation, you’ll get integrated solutions that improve experiences and make operations more efficient.

Concept design Test ideas before investing big. We help charities validate concepts with real users through prototypes, so you learn fast, reduce risk, and make confident decisions about where to invest next.

The difference we make

  • Redesign tripled condom orders, doubled downloads, and boosted health assessments by 60%.
  • Improved donor journey increased one-off donations by 77% post-launch.
  • New design drove a 45% rise in email sign-ups and an 8% increase in donations.

We‘re proud to be working with Reason Digital on our digital transformation journey. They’re committed to our accessibility ambition and show an in-depth understanding of the complexity of our users' needs, which was evident from the start of the programme. I'm pleased to showcase our new platform and the accessible ‘design-led’ approach we’ve adopted.

Mark Whatham

Head of Marketing & Communication, Blind Veterans UK