Designing AI-Powered Services That Still Feel Human

This session is for values-driven organisations exploring how to use AI ethically in their digital services without losing the human touch. It offers a grounded, design-led perspective on shaping AI to serve people better—especially those most at risk of being overlooked.

Jane Murison explores how AI can be integrated into digital services for public good without losing their human feel. Framed by her self-described role as an “innovation grouch,” she shares critical reflections and hopeful pathways for ethical, impactful AI use in social tech.

This session is for:

  • Decision-makers exploring how to responsibly integrate AI into their services (e.g. Heads of Digital, Innovation Leads).

  • UX and service designers looking to understand the ethical edges of AI interaction design.

  • Policy and safeguarding teams concerned with digital safety and trust.

  • Impact-driven funders or commissioners seeking proof of ethical and scalable digital innovation.

 

This is a recording of a webinar run by Reason Digital and Charity Digital on 12.06.2025